AGENCY TERMS & CONDITIONS

Thank you for choosing That’s What They Said Ltd (“the Agency”). These terms apply when you request a quote or confirm a booking. By proceeding, you acknowledge these points:

1. ENGAGEMENT

  • The Agency acts as an agent supplying voiceover artists (“the Artist”). We do not employ Artists directly.

  • You, the Client, enter a direct agreement with the Artist, which we manage on your behalf. The Agency is not

    responsible for non-fulfilment or breaches between you and the Artist.

    2. FEES, VAT & PAYMENT TERMS

  • Artist fees are quoted per project and exclusive of VAT unless otherwise stated.

  • The Agency is not VAT registered; our commission does not include VAT.

  • VAT from VAT-registered third parties (Artists or post-production) is passed through and itemised on invoices.

  • Payment of the total fee is due within 30 days of invoice.

  • Late payments may incur interest at 5% above the Bank of England base rate and recovery fees.

    3. USAGE & AI RESTRICTIONS

  • Artists retain ownership of their work. You receive a usage licence limited to the agreed terms (media, territory, duration).

  • The Artist’s performance cannot be copied, adapted, or used for AI/voice synthesis without explicit written consent.

    4. CANCELLATION TERMS

  • In the event that the Client cancels an Engagement less than 24 hours before its commencement then a 100% cancellation charge of the session fee is still payable and will be charged.

  • If the Artist cannot perform due to cancellation or venue issues, the Client remains liable for the full session fee.

  • In the event of cancellation by the Artist the Agent will use their best endeavours to find a suitable replacement artist

    5. CLIENT OBLIGATIONS

  • To cooperate with the Agent as may be reasonably required.

  • To refrain from directly or indirectly recruiting any person employed or engaged by the Agent for the purpose of providing the Services, except via the Agent.

  • To be responsible for ensuring that the performance venue, and any equipment belonging to the Client and used by the Artist, comply with current health and safety regulations.

  • To have the adequate insurance policies in respect of any Engagement.

  • To comply with all legal obligations connected with the Engagement of the Artist.

  • To obtain all work permits or other approvals for the Artist prior to the commencement of an Engagement.

    A full Statement of Key Terms of Work will be issued once the job is confirmed, including the full engagement agreement, session details, fee, usage, and VAT where applicable.

    By requesting a quote or confirming a booking, the Client acknowledges that they have read and accepted these terms.